Frequently asked questions

Every new account starts with 5 free credits. After that there are two things: the Founding Creator membership at £9.99 a month with 40 AI credits each month, and a £5.99 one-off top-up of 20 credits whenever you want a few more. The top-up never renews.

Join while the founding offer is open and you keep £9.99/month for as long as your subscription stays active, even after the standard price starts.

Full details are on the pricing page.

A credit is spent when HeyJess does AI work for you, such as making or editing a picture. Opening, editing and downloading designs you already have never costs a credit.

Your monthly membership credits are always spent first. Credits you have bought are used only after this month's allowance has run out.

Nothing extra is ever charged automatically. If your monthly credits run out, AI actions pause until your allowance renews, unless you have purchased credits available. Everything you have already made stays editable and downloadable, subject to your account status and our retention policies.

Credits you buy are added to your balance and stay there until you use them, for 12 months from purchase. Your monthly membership credits are refreshed each billing period and do not roll over.

Top-up credits are single-purchase credits and remain available for 12 months from purchase, unless used sooner. Monthly membership credits are used first where applicable.

For every full £10 you spend in a single top-up, we add 5 bonus credits. Bonus credits arrive straight away and last the same 12 months as the credits you bought.

You can buy more than one top-up at a time for a bigger project, up to about £50 in a single purchase, and you can top up again later whenever you need to.

You can cancel your subscription at any time from your account settings. Cancellation stops future renewals. Unless stated otherwise in our Billing & Refund Policy, amounts already paid are non-refundable, subject to applicable consumer rights.

After cancellation, your subscription remains active until the end of the current billing period.

If you subscribe on our website, the payment and any cancellation are handled by our payment provider, and you can manage them from your account here. If in future you subscribe inside an app you downloaded from the Apple App Store or Google Play, that store handles the payment, the renewal and the refund request, and you cancel it in your store account rather than here.

See billing and refunds for the full policy.

Memberships are not on sale yet. HeyJess is in private testing, so this price is shown for information only and no payment can be taken today. Nothing is charged and nothing is reserved.

Top-ups are not currently on sale. The price is shown here for information only, and there is no way to buy one today.

HeyJess uses AI-assisted systems to help generate and refine outputs. Results can vary and should be reviewed by the user before use.

If a picture does not arrive, the credit for that attempt is put back so you can try again.

Email support@heyjess.art and tell us what you were trying to make. We read every message, and we will say plainly if something is not possible yet.